Last updated: June 2026
Consent & Information Sharing
Control who sees your information
What Is Consent?
Consent means giving permission for Housing Match to share information with people you choose.
✓ You are always in control. You decide who sees what.
✓ You can change your mind. At any time, for any reason.
✓ You can see who has access. We show you exactly who can see your information.
✓ You can remove access. Stop sharing with anyone whenever you choose.
How Consent Works
Create Your Profile
Choose what information you would like to share.
Choose Who Can See It
Decide which people or organisations can access your information.
Apply for Housing
Apply for properties or support opportunities using your profile.
Change Anytime
Update your consent settings at any time through your Privacy Dashboard.
What Am I Agreeing To?
When you give consent, you're choosing to allow:
Housing providers to see information about what kind of housing you need
Support coordinators to help you with applications and housing search
Allied health professionals to see health information that helps find suitable housing
Family members or guardians to help you search for housing
Housing Match to use matching tools and artificial intelligence to find suitable options
AI Compatibility Assessments
Housing Match may use automated tools and artificial intelligence to help find suitable housing and support.
The system may review:
- Information in your profile
- Documents you upload
- Your housing preferences
- Your support needs
Important: These tools help suggest possible matches but do not make decisions for you. You always remain in control of all final decisions.
Housing Match will never allow artificial intelligence to make decisions on your behalf.
Final decisions about housing, support and information sharing are always made by people.
Can I Change My Mind?
Yes. Absolutely.
You can change your mind at any time. You can:
- ✓ Withdraw consent to share
- ✓ Remove document access
- ✓ Stop sharing with specific people
- ✓ Change who can see your profile
- ✓ Request account deletion
- ✓ Manage all settings in your Privacy Dashboard
Who Has Access To My Information?
| Role | What They Can See |
|---|---|
| You (Participant) | Your own profile, documents, and all settings |
| Housing Provider | Only information you choose to share with them |
| Support Coordinator | Only information you approve |
| Allied Health Professional | Only relevant health information you approve |
| Family / Guardian | Only information you approve |
| Housing Match Team | Only for support, security, and compliance purposes |
Consent Records
Housing Match records when:
- Consent is given (date and time)
- Consent is updated (date and time)
- Consent is withdrawn (date and time)
- Who made the change (your account)
This creates an audit trail and helps protect you. You can see your full consent history in your Privacy Dashboard at any time.
What Happens If I Withdraw Consent?
You can withdraw consent at any time. When you do:
- Future sharing of your information will stop immediately
- People and organisations will no longer be able to view your information
- Some Housing Match features may no longer work
- Some existing legal obligations may still apply where required by law
You remain in control. You can withdraw consent or re-grant it whenever you choose.
Hospital and Health Service Referrals
Hospitals, health services and allied health providers may share information with Housing Match where consent has been provided.
Information may be used to:
- Identify suitable housing options
- Find appropriate support services
- Plan the transition to community housing
You always remain in control. You can update your consent settings at any time through your Privacy Dashboard.
Authority to Provide Consent
If you are providing consent on behalf of another person, you must have the appropriate legal authority to do so.
This includes:
- Guardian or legal guardian
- Nominee (under a legal guardianship order)
- Administrator (appointed by a court)
- Enduring Guardian (under a power of attorney)
- Authorised Representative (with documented authority)
We may ask for evidence of your authority to provide or manage consent on behalf of someone else.
Participants Under 18 Years of Age
Where a participant is under 18 years of age, consent must be provided by a parent, guardian or other authorised representative where required by law.
Parents and guardians can manage consent settings and make decisions about information sharing on behalf of the young person, in accordance with their legal rights and responsibilities.
Help With Giving Consent
If you need help making decisions about consent, a guardian, nominee, administrator, or other authorised representative can:
- Help you understand your options
- Assist you with making choices about sharing
- Manage your consent settings with legal authority
We will always follow legal requirements for authority and decision-making support.
Document Sharing
For each document, you choose who can see it:
Private
Only you can see this document
Shared With Providers
Providers can see this when you apply
Shared With Support Team
Your support coordinator can access
Shared With Approved Contacts
Family/guardians can see
Managing Your Consent
In your Privacy Dashboard, you can:
- View your current consent settings
- Grant new consent at any time
- Revoke consent immediately
- See who has accessed your information
- Review your sharing permissions
- Control marketing and communication preferences
When Does Sharing Happen?
Information is shared when:
- You submit an application to a provider (and you've consented to share)
- You ask for your support coordinator to be involved
- You invite family or guardians to help in your housing search
- A provider requests additional information and you approve
- You explicitly grant permission in your consent settings
What We Never Do
- ✗ Share your information without permission
- ✗ Sell or profit from your data
- ✗ Share with third parties not on the platform
- ✗ Use health information for anything other than housing matching
- ✗ Ignore your consent changes
- ✗ Mix your data with test/demo environments
Audit & Accountability
Every access to your information is logged:
- Who accessed your information
- When they accessed it
- What they viewed
- Why it was accessed
You can view this access log in your Privacy Dashboard at any time.
Questions or Concerns?
If you need help understanding consent, changing your settings, or managing who can see your information:
We're here to help. Our team can explain your options in a way that works for you.
Related Documents
Learn more about your privacy and data protection:
Privacy Policy — How Housing Match collects and uses your information
Terms & Conditions — Our service terms and conditions
Security, Privacy & Data Protection — How we keep your information safe
About This Page
This page uses plain English and short sentences so it's easy to understand.
We've written it to be suitable for:
- People with disability and different support needs
- Families and carers
- Support coordinators and professionals
- Hospital discharge teams and allied health services
- People of all ages and abilities
If something is unclear, please contact us and we'll explain it another way.
Remediation Status
Housing Match's consent framework includes immutable, append-only consent history (ConsentEvent ledger), server-side audit logging, and private document storage with signed URL access. These controls have been implemented and internally tested.
Important: The platform is in a remediation and pilot phase. The following are NOT yet completed:
- Independent Privacy Impact Assessment
- Penetration testing
- External legal review of consent framework
- Production approval for real participant data