Help Centre

Guide to completing your Housing Match profile.

Step-by-step guide to creating a Housing Match account and verifying your email.

Housing Match consent and information sharing policy.

Housing Match privacy policy.

Housing Match terms and conditions.

Guide to reviewing applications and managing referrals.

Guide to generating provider reports and analytics.

Guide to creating and managing property vacancies.

How to import property listings from URLs.

Step-by-step guide to creating a property listing.

A practical guide for hospital and health professionals on navigating NDIS housing options for patients ready for discharge, including how to refer patients to disability housing.

Guide to tracking hospital referral outcomes.

Step-by-step guide to submitting hospital referrals.

Guide to uploading assessments and reports.

This article explains whether support coordinators can apply for housing on behalf of participants.

Yes, your Support Coordinator or Recovery Coach can assist you with your housing application on Housing Match provided they have your explicit consent and authorization.

Yes, your Support Coordinator or Recovery Coach can manage the housing search and EOI process on your behalf, provided they have your explicit consent and authorization to act for you on the Housing Match platform.

You can discuss your preference for female support staff with a SIL provider, but whether this can be accommodated depends on your individual circumstances, provider policies and staffing availability. Housing Match does not make staffing decisions.

Understanding compatibility scores on Housing Match.

Learn how to change your housemate after applying for housing on Housing Match.

Whether an emotional support animal can live in a Supported Independent Living (SIL) home depends on the individual provider, the property, the needs of other residents, and any applicable tenancy or organisational policies.

Whether an emotional support animal can live in a Supported Independent Living (SIL) home depends on the individual provider, the property, the needs of other residents, and any applicable tenancy or organisational policies.

You can withdraw your housing application at any time. This guide explains how to manage your active applications and ensure the relevant housing provider is notified of your change in circumstances.

A comprehensive guide to all NDIS housing options — SIL, SDA, ILO, STA, MTA, community housing, and private rental — and how to navigate the pathway to suitable housing.

A detailed guide to the four NDIS SDA design categories — Improved Liveability, Fully Accessible, Robust, and High Physical Support — and what each means for participants.

A comprehensive guide to Supported Independent Living (SIL) under the NDIS — what it is, who is eligible, how funding works, and how to find SIL housing.

Yes, you can request different housemate arrangements after submitting an application. Learn how to contact your provider and update your preferences through Housing Match.

Learn to control information sharing and manage consent.

Step-by-step guide to applying for a property.

Guide to uploading and managing documents.

Guide to searching and viewing housing on Housing Match.

Yes. If you're a Support Coordinator or Recovery Coach, you can securely manage multiple participants from one Housing Match account, making it easy to search for housing, track applications and monitor progress in one place.

A practical guide for Support Coordinators on how to use Housing Match to find suitable housing for NDIS participants, including searching, applying, and managing multiple participant profiles.