Submitting a Hospital Referral

Guide patients toward appropriate community housing.

When to Refer

Consider referral when:

• Patient approaching discharge
• Community housing needed
• Current accommodation inappropriate
• Supported living required
• Specialist housing needed

Starting a Referral

1. Go to Create Referral
2. Enter patient details
3. Gather assessments
4. Begin referral

Patient Information

Collect:

• Full name, DOB, gender
• NDIS number (if eligible)
• Contact details
• Current ward
• Expected discharge date

Funding

Confirm:

• NDIS eligible?
• Funding confirmed?
• SIL funding available?
• SDA funding approved?

Support Needs

Document:

• Mobility (independent, partial, full support)
• Communication (verbal, AAC, Auslan)
• Continence (toilet, management)
• Nutrition (independent, assisted, feeding)
• Behavior (BSP, triggers, strategies)
• Medical (medications, conditions, nursing)

Housing Preferences

Ask patient:

• Preferred location
• Urban, suburban, rural
• Type of house
• Housemate preference
• Accessibility requirements

Interests

Document:

• Sports and activities
• Creative interests
• Community involvement
• Daily routine preferences
• What matters most

Upload Assessments

Gather and upload:

• Occupational Therapist report
• Functional Capacity Assessment
• Behavior Support Plan (if applicable)
• Medical/Health reports
• NDIS Plan (if available)

Obtain Consent

Ensure patient/guardian:

• Understands referral
• Consents to share information
• Knows providers will be contacted
• Agrees to information on file

Set Timeline

Provide:

• Expected discharge date
• Earliest safe date
• Critical deadline
• Discharge barriers

Submit

When complete:

1. Review information
2. Confirm documents uploaded
3. Verify consent
4. Click Submit
5. Reference number provided

What Happens Next

Housing Match will:

• Generate patient profile
• Identify compatible housing
• Contact providers
• Coordinate responses
• Report options

Tracking

View status anytime. Housing Match will acknowledge within 24 hours, present options within 2 weeks.

Urgent Cases

Flag urgent/delayed discharge clearly. Housing Match will prioritize.

After Placement

• Coordinate discharge
• Arrange transport if needed
• Ensure community services linkup
• Plan final hospital visit

Privacy

• All information confidential
• Only shared with consenting providers
• Records secure
• Patient has access

Questions? Contact hello@housingmatch.com.au