Tracking Referral Outcomes

Monitor patient housing placements.

View All Referrals

1. Go to Referrals
2. See list of all referrals
3. Filter by status or date
4. Sort by priority

Status Stages

Early:

• Submitted
• Profile Generated
• Providers Contacted

Active:

• Offers Received
• Under Assessment
• Shortlisted
• Being Interviewed

Final:

• Accepted
• Declined
• Withdrawn

Outcome:

• Discharge Scheduled
• Discharged
• Alternative Pathway

Click for Details

Click any referral to see:

• Patient summary
• Health information
• Housing preferences
• Assessment reports
• Provider responses
• Timeline and milestones
• Communication log

Real-Time Updates

Information updates as:

• Providers respond
• Patient participates
• Offers made/accepted
• Discharge dates confirmed

Check dashboard regularly for updates.

Expected Timeline

Typical progression:

• Day 1: Submitted
• Day 2: Profile generated
• Day 3-7: Providers contacted
• Week 2: Offers received
• Week 3-4: Shortlisted
• Week 4-6: Final decisions
• Week 6-8: Discharge/move-in

Varies based on urgency and availability.

Slow Progress?

Check:

1. Profile generated? (2-3 days)
2. Providers responded? (5-7 days)
3. Inspections attended?
4. Any discharge barriers?
5. Marked as urgent if needed?

Contact Housing Match if delays exceed expectations.

When Accepted

You'll receive:

• Confirmation email
• Move-in date/time
• Provider contact
• Assigned coordinator
• Pre-move requirements

Next steps:

• Arrange transport
• Coordinate community services
• Provide discharge summary
• Confirm medication handover
• Schedule follow-up

Unsuccessful Outcomes

Record if:

• Declined by all providers
• Patient declined
• Withdrawn mid-process
• Alternative pathway taken
• Still seeking housing

Post-Discharge

After discharge:

• Week 1: Check settled
• Week 2-4: Monitor adjustment
• Month 1: Follow-up
• 3 months: Review
• 6-12 months: Long-term

Stay available for support.

Reporting

View data on:

• Successful placements %
• Time to placement
• Provider types
• Avoided delayed discharges
• Cost benefits

Questions Anytime

Contact hello@housingmatch.com.au with:

• Status updates
• Specific questions
• Coordinator contact info
• Reference your referral number