Terms & Conditions

These Terms govern your use of Housing Match.

Acceptance

By using Housing Match, you accept these Terms. If you don't agree, don't use the service.

Eligibility

Available to:

• Australians 18+ seeking housing
• Guardians seeking housing for disabled persons
• Registered housing providers
• Hospitals and allied health organizations
• Support coordinators

Account Responsibility

• You're responsible for password confidentiality
• You're liable for account activity
• Provide accurate information
• Notify immediately of unauthorized access

Acceptable Use

Don't:

• Upload illegal content
• Harass or threaten users
• Provide false information
• Use for illegal purposes
• Attempt unauthorized access
• Share others' information without consent
• Post discriminatory content

Housing Match may suspend accounts for violations.

Services Provided

Housing Match provides:

• Property search and listing
• Application management
• Document management
• AI-assisted compatibility assessment (guidance)
• Provider directory
• Communication tools

Housing Match does NOT provide:

• Legal advice
• Financial advice
• Medical advice
• Guaranteed outcomes
• Direct housing services

Compatibility Assessment

The score is:

• Guidance only
• Not binding
• Not definitive
• Not legal/medical advice

Housing Match cannot:

• Guarantee matches
• Predict success
• Override requirements
• Make decisions
• Provide professional assessments

Intellectual Property

• Content is Housing Match property
• Protected by copyright
• Personal, non-commercial use only
• Don't copy for resale
• Don't create derivatives

Limitation of Liability

Housing Match provided "as is". Not liable for:

• Listing errors
• Provider misconduct
• Property conditions
• User conflicts
• Lost opportunities
• Financial losses
• Indirect damages

Third-Party Services

Housing Match links to:

• Payment processors (Stripe)
• NDIS systems
• Email services
• Other third parties

Not responsible for:

• Third-party failures
• Privacy practices
• Third-party content

Dispute Resolution

1. Contact hello@housingmatch.com.au
2. Provide issue details
3. Response within 14 days
4. Work toward resolution
5. May proceed to mediation

Termination

Housing Match may suspend/terminate:

• For Terms violation
• For inactivity (90+ days)
• For abusive behavior
• For fraud
• At our discretion

Contact

hello@housingmatch.com.au

Last Updated: June 2026