Consent & Information Sharing Framework

Housing Match is committed to transparent sharing with your consent.

What is Consent?

Consent means you freely choose what information is shared.

• You control what's shared
• You decide who sees it
• You can change your mind anytime
• Never forced to share

Information You Control

Decide whether to share:

• Personal information
• Profile information
• Documents
• Application information
• Communication records

Who You Share With

Choose to share with:

• Specific providers (when applying)
• All providers (searchable profile)
• Support coordinators
• Hospitals
• Family members
• Nobody (private)

Sharing Levels

Private (Default)

• Only you see information
• Not shared
• Not searchable
• Hidden from providers

Limited Sharing

• Shared when you apply
• Providers see selected documents
• Remain anonymous in searches
• Authorization required

Public Profile

• Searchable by providers
• Visible in searches
• Documents remain private
• Need consent to access docs

How to Manage

1. Go to Privacy Settings
2. Choose sharing level
3. Select providers/people
4. Choose documents to share
5. Save settings
6. Update anytime

Revoking Consent

Change your mind anytime:

1. Go to My Documents
2. Click provider name
3. Click Revoke Access
4. They can't see it anymore

Information Without Consent

Housing Match may share if:

• Required by law (court order)
• Your safety at risk
• De-identified for research (with permission)

We'll tell you unless legally prevented.

Third-Party Sharing

Shared with service providers:

• IT support
• Payment processors
• Email services
• Analytics providers

Never shared:

• Marketing companies
• Data brokers
• Insurance companies
• Unrelated organizations

Special Information

Health Information:

• Extra sensitive
• Shared only with consent
• Only relevant providers
• Can be restricted
• Can be revoked

Mental Health/Behavior:

• Very sensitive
• Shared only when relevant
• Explicit consent required
• Can restrict access

Plain Language

Housing Match uses plain English:

• No legal jargon
• Clear what's shared
• Clear with whom
• Easy to understand

Accessibility

Consent through:

• Digital forms
• Email
• Verbal (supported)
• Written
• Via representative

Record Keeping

Housing Match keeps records of:

• When you gave consent
• What you consented to
• Who gave consent
• How recorded
• Any restrictions

Young People

For under 18:

• Parent/guardian consents
• Young person participates where possible
• Age-appropriate information
• Consent reviewed as they age

Guardians

Guardians can:

• Provide consent
• Manage sharing settings
• Retain user rights where possible

Data Location

• Stored in Australia
• Not transferred internationally without consent
• Protected by Australian law
• Not shared overseas without consent

Feedback

You can:

• Ask why we need information
• Request not to share details
• Suggest alternatives
• Provide feedback

Contact: hello@housingmatch.com.au

Policy Changes

If we change policy:

• You'll be notified via email
• You can review new terms
• You can accept or decline

Questions

Contact hello@housingmatch.com.au. We explain in plain language and work with you.

Last Updated: June 2026