Participant & Housemate Matching
Housing Match uses AI to connect NDIS participants with compatible disability housing — evaluating not just location and funding, but lifestyle, support complexity and housemate compatibility.
Why Getting the Match Right Matters
Housing is not just a roof over someone's head — it's the foundation for wellbeing, community participation, and quality of life. For NDIS participants, finding the right home means finding a place where their support needs can be met, where they feel safe and comfortable, and where they can build genuine connections.
Poor housing matches lead to placement breakdowns, increased support costs, distress for participants and families, and wasted time for providers and support coordinators. Research consistently shows that compatible housemates, the right support model and a suitable physical environment are the three most important factors in a successful disability housing placement.
Housing Match is built to get the match right — using structured, evidence-informed data rather than guesswork to connect the right participant with the right home and the right people.
How the Matching Process Works
AI Compatibility Engine
Our matching engine compares participant profiles and property profiles across multiple dimensions — from NDIS funding alignment to lifestyle preferences — to identify the most compatible options.
Housemate Profile Analysis
For shared SIL homes, we analyse the profile of existing housemates and compare it with the new participant's preferences to assess household compatibility.
Smart Property Search
Participants and support coordinators can search properties with detailed filters and receive a ranked list of compatible options, sorted by overall compatibility score.
'Why This Match?' Explanations
For every property, participants see a plain-English explanation of why it is or isn't a strong match — including the specific factors driving compatibility in each domain.
Building Your Participant Profile
The quality of your compatibility assessment depends on the completeness of your profile. A detailed profile helps Housing Match identify properties where you are genuinely likely to thrive, and helps providers feel confident about accepting your referral. If you are exploring SIL housing, our Supported Independent Living guide explains what SIL funding covers and what to look for in a home.
Support & Funding Details
- Disability type and diagnosis
- NDIS funding category (SIL, SDA, Core)
- Weekly funding amounts
- Behaviour support requirements
- Clinical and nursing needs
Lifestyle & Preferences
- Daily routine and sleep patterns
- Community activities and hobbies
- Social preferences (quiet vs social household)
- Gender and age preferences
- Dietary or cultural preferences
Location & Accessibility
- Preferred state, region or suburb
- Public transport requirements
- Physical accessibility needs
- Proximity to family or services
- Distance from work or day programs
Supporting Documents
- OT functional assessment
- Behaviour support plan
- NDIS plan summary
- Health and medication summary
- Previous support worker reports
AI Document Extraction: Don't have time to fill in every field manually? Upload an OT report, functional assessment or previous support plan and Housing Match's AI will automatically extract relevant information to pre-populate your profile — saving time and reducing data entry errors.
For Support Coordinators: Match Your Clients Faster
Support coordinators can manage multiple participant profiles, search compatible housing options and submit referral packs — all from a single Housing Match workspace. The AI matching tools help support coordinators efficiently compare properties for each client and present evidence-based housing recommendations.
- Manage all client profiles from one dashboard
- Run compatibility assessments across multiple properties simultaneously
- Generate and send referral packs to providers with one click
- Track application status and outcomes for all clients
- Upload AI-extracted documents to build complete participant profiles
- Receive notifications when new SIL vacancies match a client's profile
For Providers: Receive Compatible Referrals, Reduce Vacancy Periods
NDIS housing providers who list properties on Housing Match receive AI-qualified referrals that include compatibility assessments, participant profiles and supporting documents. This allows providers to make faster, better-informed intake decisions — reducing the time SIL vacancies sit unfilled and minimising the risk of placement breakdown.
Structured referral packs reduce back-and-forth
AI compatibility reduces mismatches
Qualified referrals fill SIL vacancies sooner
Frequently Asked Questions
What is participant matching in NDIS housing?
Participant matching is the process of identifying which NDIS housing properties are the best fit for a specific participant, based on their support needs, disability type, lifestyle preferences, location requirements and funding. Housing Match automates this process using AI to compare participant profiles with available SIL and SDA properties — producing a ranked list of compatible options.
What is housemate matching?
Housemate matching evaluates whether a participant's profile is compatible with the existing residents of a shared SIL home. It looks at lifestyle preferences, communication styles, daily routines, support needs and household size preferences to identify households where the participant is likely to thrive. A good housemate match reduces conflict, supports wellbeing and reduces the risk of placement breakdown.
How does Housing Match determine participant-property compatibility?
Housing Match compares the participant's profile data — including disability type, functional capacity, NDIS funding, support needs, lifestyle interests, location preferences and accessibility requirements — against the property's details, including support capacity, existing household profile, location and design features. The system produces a domain-by-domain score and an overall compatibility rating.
What factors are considered in housemate compatibility?
Key factors include: lifestyle interests and community participation preferences, sleeping patterns and daily routines, communication style and social preferences, support complexity and any behaviour support requirements, gender preference, age range, and whether the participant prefers a quieter or more social household environment.
Can participants choose not to share a house?
Yes. Some participants prefer to live independently in a single-person tenancy rather than a shared SIL or SDA arrangement. Housing Match includes options for individual SIL arrangements, where a participant receives supports in their own home rather than a shared setting. Preferences can be specified in your participant profile.
How does a support coordinator use participant matching tools?
Support coordinators can create and manage profiles for the participants they support, search properties, generate AI compatibility assessments, and submit referrals — all from within Housing Match. This allows support coordinators to efficiently compare multiple housing options and present their clients with clear, evidence-informed recommendations.
What makes a good participant profile for matching?
The most effective participant profiles include detailed information about support needs and NDIS funding, disability type and functional capacity, lifestyle preferences and community participation goals, communication and sensory needs, any behaviour support requirements, preferred location and transport needs, housemate preferences (gender, household size), and uploaded support documents (OT report, functional assessment, behaviour support plan).
How is participant data protected in the matching process?
Housing Match is built with privacy at its core. Participant information is never shared with providers without the participant's consent. Participants control exactly which documents and information are shared, with whom, and when. All sharing is logged for transparency and audit. You can update your consent preferences at any time from your privacy dashboard.
Find housing that's truly compatible with your needs
Create a free participant profile on Housing Match to receive AI-powered housing and housemate matching recommendations.