Support Coordinator Resources
Housing Match gives Support Coordinators the tools to search NDIS disability housing options, manage participant referrals, run AI compatibility assessments and track placements — all from one platform.
The Role of Support Coordinators in NDIS Housing
Support Coordinators are often the linchpin of a successful NDIS housing journey. They work with participants to clarify their housing goals, gather evidence for SIL and SDA funding, search for suitable accommodation, manage the referral and application process, and support the transition into new housing.
For many participants — particularly those transitioning from hospital, family care or existing housing arrangements that are no longer suitable — the support coordinator is the primary driver of the housing search. A well-equipped support coordinator can dramatically reduce the time it takes to find and secure appropriate disability accommodation.
Housing Match is designed to make support coordinators more effective and efficient, giving them the data, tools and workflows needed to manage complex housing searches across multiple participants — without duplicating effort or losing track of referrals.
Tools Available to Support Coordinators
Participant Profile Builder
Create comprehensive profiles capturing disability type, functional capacity, support needs, funding details, lifestyle preferences and housing requirements.
Property Search & Filtering
Search SIL and SDA vacancies across Australia with advanced filters for location, support ratio, disability expertise, accessibility and housemate compatibility.
AI Compatibility Assessments
Generate automatic compatibility assessments comparing a participant's profile with specific properties — including domain-by-domain scores and risk flags.
Digital Referral Packs
Create structured referral packs with all participant information, documents and compatibility assessment included — and share them with providers in one click.
Application Tracking
Monitor the status of all housing applications across your caseload — from submitted through to shortlisted, inspection scheduled and confirmed.
AI Document Extraction
Upload OT reports, functional assessments and support plans and let Housing Match's AI extract and pre-populate participant profile fields automatically.
Provider Communications
Message providers directly through Housing Match to discuss referrals, ask questions and coordinate inspections — with full message history recorded.
Outcome Reporting
Track placement outcomes, application conversion rates and housing timelines for your caseload to identify patterns and improve your coordination practice.
The Support Coordinator Referral Workflow
Housing Match provides a streamlined, end-to-end workflow for support coordinators managing housing referrals for NDIS participants.
Create or Update Participant Profile
Build a complete participant profile capturing all relevant support needs, NDIS funding details, lifestyle preferences and housing requirements. Upload supporting documents including OT reports and functional assessments.
Search Compatible Properties
Use Housing Match's advanced search to find available SIL vacancies and SDA properties that match your participant's profile. View AI compatibility scores for each property.
Review 'Why This Match?' Explanations
For each shortlisted property, review the AI-generated 'Why This Match?' explanation to understand the key compatibility factors — and any risks or gaps worth exploring with the provider.
Generate Referral Pack
Create a structured digital referral pack for your shortlisted properties. The referral pack includes participant profile, funding summary, compatibility assessment and selected supporting documents.
Submit Referral to Provider
Send the referral pack directly to the provider through Housing Match. The provider receives it in their dashboard and can review, respond and take action.
Track Applications
Monitor the status of all housing applications across your caseload from your support coordinator dashboard. Receive notifications when providers respond or update application status.
Support the Transition
Once a placement is confirmed, work with the provider and participant to finalise service agreements, support plans and move-in arrangements.
Building SIL & SDA Evidence for Plan Reviews
One of the most important roles a support coordinator plays is helping participants build the evidence needed to access SIL or SDA funding through their NDIS plan. This requires a coordinated, multi-disciplinary approach — and often takes several months.
Housing Match helps support coordinators organise and present this evidence by providing a structured environment for documenting participant needs, uploading assessments and tracking the evidence-gathering process. While Housing Match does not provide clinical assessments, it helps ensure that all relevant evidence is captured and presented in a way that supports the participant's NDIS review.
Related Resources
SIL Finder
Search current Supported Independent Living vacancies across Australia by location, support needs and household preferences.
Search SIL vacancies with the SIL FinderSIL Guide
Understand how Supported Independent Living works, funding structures and how to find vacancies.
Learn about Supported Independent Living (SIL)SDA Guide
Learn about the four SDA design categories, funding and how to search for enrolled SDA properties.
Learn about Specialist Disability Accommodation (SDA)Compatibility Assessments
Understand how AI compatibility assessments work and how to interpret results for your clients.
Read MoreHospital Discharge
Pathways and resources for supporting NDIS participants transitioning from hospital into housing.
Hospital discharge pathways for NDIS participantsHunter Region Housing
Browse disability housing listings across the Hunter Region, NSW.
Browse disability housing in the Hunter Region, NSWFrequently Asked Questions
How can Support Coordinators find disability housing options on Housing Match?
Support Coordinators can search all available SIL vacancies and SDA properties on Housing Match using detailed filters including state, region, support ratio, disability expertise, accessibility features and housemate preferences. You can create participant profiles, generate AI compatibility assessments and submit referrals — all from one platform.
What is Support Coordination in the NDIS?
Support Coordination is an NDIS-funded support that helps participants understand and implement their NDIS plan. Support Coordinators assist participants to connect with providers, coordinate services, navigate the NDIS system, and work toward their goals — including finding and securing appropriate housing and accommodation supports.
What is Specialist Support Coordination?
Specialist Support Coordination is a higher-intensity support coordination service for participants with complex needs, significant barriers to implementing their plan, or situations requiring specialist skills. Specialist Support Coordinators often work with participants who need SIL or SDA housing, are transitioning from hospital, or have complex behaviour support needs.
How do Support Coordinators submit housing referrals through Housing Match?
Support coordinators can build a participant profile, search compatible properties, generate an AI compatibility assessment, and create a structured digital referral pack — all within Housing Match. The referral pack can be shared directly with one or multiple providers, who receive it in their dashboard and can respond with interest, availability or requests for more information.
Can I manage multiple participant profiles as a Support Coordinator?
Yes. Housing Match is designed to support multi-client workflows for support coordinators. You can create and manage profiles for all participants in your caseload, search housing options on their behalf, track application status and outcomes, and manage communications with providers — all from a single support coordinator dashboard.
What documents can be uploaded to support a housing referral?
Housing Match supports uploading OT assessments, functional capacity assessments, behaviour support plans, NDIS plan summaries, health and medication summaries and previous support plans. The AI document extraction feature can automatically pull relevant information from these documents to pre-populate participant profiles.
How do Support Coordinators help participants build evidence for SIL or SDA?
Support coordinators play a crucial role in gathering and presenting evidence for SIL and SDA funding requests. This typically involves coordinating OT assessments, documenting current and previous housing challenges, working with allied health professionals to build a comprehensive support needs picture, and presenting this evidence at NDIS plan reviews. Housing Match tools support this process by providing a structured environment for documenting and organising participant evidence.
Is Housing Match free for Support Coordinators?
Yes. Housing Match is free for support coordinators and their participants to use. There is no charge to search properties, create participant profiles, generate compatibility assessments or submit referrals. Providers pay a subscription to list properties and manage their pipeline on the platform.
Related insights & resources
Support Coordinator's Guide to Finding NDIS Housing for Your Clients
A practical guide for Support Coordinators on how to search SIL and SDA vacancies, create referral packs, and navigate the NDIS housing system more efficiently for the people you support.
NDIS Support Coordination Is Changing — What Does This Mean for Housing?
NDIS Support Coordination is changing. What could this mean for people navigating SIL, SDA and complex disability housing? Finding a vacancy is only the beginning — finding the right match matters.
Improving Hospital Discharge Outcomes for NDIS Patients: A Guide for Social Workers
Delayed hospital discharge due to inadequate disability housing is a growing challenge across Australia. Here's how hospital social workers and discharge planners can use Housing Match to find appropriate NDIS accommodation faster.
Ready to streamline your housing referral practice?
Housing Match is free for support coordinators. Register today to start searching, matching and referring participants to disability housing across Australia.