Full Guide

Support Coordinator Quick Start

Set up your free Housing Match account, add the people you support and start exploring housing options.

FREE for Support Coordinators
1

JOIN HOUSING MATCH

Two ways to create your free account

A. Received an invitation?
mail.google.com — You're invited to Housing Match

Housing Match

chris@housingmatch.com.au → you

You're invited to join Housing Match

Hi Sarah, you've been invited to join Housing Match as a Support Coordinator. Click below to accept your invitation and create your free account.

Accept Invitation →
1
1

Open your Housing Match invitation email

housingmatch.com.au/register
Housing Match
PropertiesProvidersMy ClientsSearch

Create your free account

Join Housing Match as a Support Coordinator

sarah.sc@coordination.com.au
••••••••••
Create Account
2
Continue with Google
2

Click "Accept Invitation →" then follow the prompts to create your login

OR
B. Joining yourself?
housingmatch.com.au/register
Housing Match
PropertiesProvidersMy ClientsSearch

Create your free account

Join Housing Match as a Support Coordinator

sarah.sc@coordination.com.au
••••••••••
Create Account
1
Continue with Google
1

Go to housingmatch.com.au → Click "Create Account"

housingmatch.com.au/register — Select your role
Housing Match
PropertiesProvidersMy ClientsSearch

Select your role

Choose how you'll use Housing Match

Participant

Find housing for myself

Support Coordinator

Help clients find housing

2

Provider

List properties & services

Continue →
2

Choose "Support Coordinator" → Follow the prompts to create your login

Complete your Support Coordinator profile →
2

COMPLETE YOUR PROFILE

Six quick sections — takes about 2 minutes

housingmatch.com.au/onboarding
Housing Match
PropertiesProvidersMy ClientsSearch

Profile Steps

1
Personal
2
Organisation
3
Services
4
Regions
5
Expertise
6
Capacity

Personal

Step 1 of 6
Sarah Mitchell
sarah.sc@coordination.com.au
0412 345 678
Senior Support Coordinator
Save & Continue →
1
1

Complete each section of your profile — the sidebar tracks your progress

housingmatch.com.au/onboarding
Housing Match
PropertiesProvidersMy ClientsSearch

Profile Steps

✓
Personal
2
Organisation
3
Services
4
Regions
5
Expertise
6
Capacity

Organisation

Step 2 of 6
Coastal Coordination Services
12 345 678 901
Newcastle, NSW
Support CoordinationSpecialist SC
Save & Continue →
2
2

Add your organisation and services

housingmatch.com.au/onboarding
Housing Match
PropertiesProvidersMy ClientsSearch

Profile Steps

✓
Personal
✓
Organisation
3
Services
4
Regions
5
Expertise
6
Capacity

Services

Step 3 of 6
✓ Support Coordination✓ Specialist Support Coordination✓ Psychosocial Recovery Coaching
8 years
120+
Save & Continue →
2
2

Add your organisation and services

housingmatch.com.au/onboarding
Housing Match
PropertiesProvidersMy ClientsSearch

Profile Steps

✓
Personal
✓
Organisation
✓
Services
4
Regions
5
Expertise
6
Capacity

Regions

Step 4 of 6
✓ Newcastle✓ Lake Macquarie✓ Central Coast✓ Hunter Valley
NSW
Save & Continue →
3
housingmatch.com.au/onboarding
Housing Match
PropertiesProvidersMy ClientsSearch

Profile Steps

✓
Personal
✓
Organisation
✓
Services
✓
Regions
5
Expertise
6
Capacity

Expertise

Step 5 of 6
✓ Autism✓ Intellectual Disability✓ ABI✓ Mental Health
Nursing Support, Medication Management
Save & Continue →
3
housingmatch.com.au/onboarding
Housing Match
PropertiesProvidersMy ClientsSearch

Profile Steps

✓
Personal
✓
Organisation
✓
Services
✓
Regions
✓
Expertise
6
Capacity

Capacity

Step 6 of 6
15 active participants
3 participants
Email / Phone
Profile complete — ready to add clients
Save & Continue →
3
3

Tell Housing Match where and how you support participants

3

ADD THE PERSON YOU SUPPORT

Create a participant profile in 4 quick steps

housingmatch.com.au/support-coordinator
Housing Match
PropertiesProvidersMy ClientsSearch
Dashboard
My Clients
Search
Applications
Reports

My Clients

No clients yet — add your first participant to get started

Active Clients

0

Pending Applications

0

Add New Client
1
You may also see "Add Participant" when getting started
1

From your dashboard, select "Add New Client" (you may also see "Add Participant")

housingmatch.com.au — Add New Client
Housing Match
PropertiesProvidersMy ClientsSearch
1
Consent
2
Information
3
Review
4
Save

Participant Consent

Before adding a participant, confirm you have their consent (or their guardian's) to store and share their housing information on Housing Match.

Make sure you have the participant's consent before entering or sharing their information.

I confirm I have the participant's consent
2
Continue →
2

Confirm participant consent before entering their information

housingmatch.com.au — Add New Client — Information
Housing Match
PropertiesProvidersMy ClientsSearch
✓
Consent
2
Information
3
Review
4
Save

Participant: Alex (Demo)

Tell us what Alex needs in their housing

Preferred location

Newcastle, Lake Macquarie

Housing type

SIL, SDA

Support needs

High

Accessibility

Wheelchair accessible

Living / housemate

Shared, Male household

Timing

Within 3 months

Funding

SIL + SDA approved

3

Add housing needs — location, housing type, support needs, accessibility, living preferences, timing and funding

housingmatch.com.au — Add New Client — Review
Housing Match
PropertiesProvidersMy ClientsSearch
✓
Consent
✓
Information
3
Review
4
Save

Review & Save

NameAlex (Demo Participant)
Preferred locationNewcastle, Lake Macquarie
Housing typeSIL, SDA
Support needsHigh
AccessibilityWheelchair accessible
Living / housemateShared, Male household
TimingWithin 3 months
FundingSIL + SDA approved
Save Participant Profile
4
4

Review the information and save the participant profile

DASHBOARDADD CLIENTCONSENTADD HOUSING NEEDSREVIEW & SAVE
4

SEARCH & REVIEW HOUSING OPTIONS

Find properties that match your client's needs

housingmatch.com.au/properties
Housing Match
PropertiesProvidersMy ClientsSearch

Filters

Housing type

SILSDA

Accessibility

Wheelchair

Availability

Now
Newcastle, NSW
Search by location

Tingira Heights SIL Vacancy

Tingira Heights, NSW

SILImproved Liveability

Available now

Edgeworth SDA Home

Edgeworth, NSW

SDAHigh Physical Support

Available Oct 2026

1

Search by location

2

Use filters to narrow options (SIL / SDA, accessibility, availability)

3

Open a property to review more information

housingmatch.com.au/properties/tingira-heights-sil-vacancy
Housing Match
PropertiesProvidersMy ClientsSearch

Tingira Heights SIL Vacancy

Location

Tingira Heights, NSW

Housing type

SIL + SDA

Availability

Available now

SDA category

Improved Liveability

Support / accessibility

Wheelchair accessible, 1:2 ratio

Bedrooms

4 bedrooms, 1 vacancy

Connect / Enquire with Provider →
5
4

Compare the property with the participant's needs — location, housing type, availability, support & accessibility

5

Found something suitable? Open the property and "Connect / Enquire with Provider"

5

CAN'T FIND THE RIGHT MATCH?

housingmatch.com.au/find-disability-housing
Housing Match
PropertiesProvidersMy ClientsSearch

Find Disability Housing

Can't find a match? Create a housing profile and Housing Match will help explore other options.

1
Who
2
Location
3
Housing
4
Support
5
Review

Who is looking for housing?

Participant
Family Member
Support Coordinator
Start Housing Profile →
6

No suitable property listed?

Create a housing profile so Housing Match can help explore other options. Housing Match monitors every new property and notifies you when a match is found.

CREATE A HOUSING PROFILE

housingmatch.com.au/find-disability-housing

QR code — scan to find disability housingScan to find housing
Housing Match

Free for Support Coordinators & Participants

housingmatch.com.au

Housing Match starts with the person — not the vacancy.

Need more help? View the full Quick Start Guide

housingmatch.com.au/support-coordinator-guide