Housing Match
Support Coordinator Quick Start Guide
Support Coordinator Quick Start Guide
Create your free account, add the people you support, search housing opportunities and create a profile even when there isn't a current match.
Six simple steps
Join Housing Match
Free account
Complete Your SC Profile
Your professional details
Add a Client
Create a housing profile
Search & Review Matches
Explore housing options
No Match? Keep Profile Active
Record what they need
Housing Match Can Help
Explore other options
Join Housing Match
Free account
Complete Your SC Profile
Your professional details
Add a Client
Create a housing profile
Search & Review Matches
Explore housing options
No Match? Keep Profile Active
Record what they need
Housing Match Can Help
Explore other options
1. Get Started
There are two easy ways to create your Support Coordinator account.
I received an invitation
Housing Match
Connecting people with disability to the right home
You're invited! 🎉
You have been invited to join Housing Match as a Support Coordinator.
✅ Free to join
🏠 Smart matching
🔒 Secure & private
- 1Open the email sent to you by Housing Match
- 2Click the "Accept Invitation →" button in the email
- 3Create your login (email and password, or Google)
- 4Complete your Support Coordinator account setup
Create your own free account
Join Housing Match
Select your role to get started
NDIS Participant
Support Coordinator
I help NDIS clients find housing — create & manage client profiles, generate matches and submit referrals
Allied Health / Hospital Social Worker
- 1Go to Housing Match
- 2Select "Create Account"
- 3Select "Support Coordinator"
- 4Follow the prompts to create your account
- 5Complete your Support Coordinator profile
NEXT: Complete Your Support Coordinator Profile
Invitation or self-registration — the same Support Coordinator journey
2. Complete Your Support Coordinator Profile
Add your professional details so your Housing Match account is ready to use.
Complete Your Support Coordinator Profile
Set up your profile to start receiving referrals.
First Name *
Last Name *
Mobile Number *
Organisation *
Add your details
Add your organisation
Add your services
Add your regions
Add your expertise
Click "Complete Profile" to finish. You can edit these details anytime from Account Settings.
3. Add the Person You Support
Create a housing profile that captures what the person actually needs and wants in their next home.
Add the Person You Support
How would you like to create this profile?
Upload Documents
AI reads OT reports & assessments to pre-fill the profile
Enter Manually
Fill in the profile yourself, step by step
Make sure you have the participant's consent before entering or sharing their information.
Where to click
On your dashboard, the blue "Add New Client" button (top right) opens the client creation wizard. On the empty dashboard it appears as "Add Participant".
Choose how to create the profile:
Upload Documents — Housing Match's AI reads OT reports & assessments and pre-fills the profile for you.
Enter Manually — Fill in the profile yourself, step by step.
The housing profile captures
LOCATION
Preferred suburb / area / region
HOUSING
SIL / SDA / disability housing pathway
SUPPORT
Support requirements & ratio
ACCESSIBILITY
Accessibility requirements
LIVING PREFERENCES
Preferred living arrangement & housemate preferences
TIMING
When the person needs housing
FUNDING
Relevant funding information
OTHER PREFERENCES
Other information important to finding a suitable home
Participant Housing Profile
LOCATION
Preferred suburb / area / region
HOUSING
SIL / SDA / disability housing pathway
LIVING
Preferred living & housemate preferences
SUPPORT
Support requirements & ratio
FUNDING
Relevant funding information
TIMING
When the person needs housing
Remember participant consent
Make sure you have the participant's consent before entering or sharing their information through Housing Match.
4. Search & Review Housing Options
Use the information in the client's profile to explore available housing opportunities.
Search Housing
Newcastle SIL Vacancy
2 places · 1:2 support · Male household
Lake Macquarie SDA
High Physical Support · 1 place
Hunter Community Housing
Shared · Quiet household
Use the search filters to review housing against the client's profile:
Housing Match starts with the person — not the vacancy.
Look for housing that fits the person's needs, preferences and circumstances — rather than trying to fit the person into an available vacancy.
Example
Client Profile — Needs
- • Newcastle
- • SIL
- • 24/7 support
- • Accessible bathroom
- • Compatible housemates
Housing Match Search
- • Filter: NSW · SIL · 1:2
- • Accessibility: Wheelchair
- • Household: Male
Potential Property Options
- • Newcastle SIL — Strong Match
- • Lake Macquarie SDA — Excellent
- • Hunter Community — Possible
5. Can't Find the Right Match?
Create a profile so Housing Match can help explore other options.
A person does not need to match one of the properties currently listed on Housing Match.
No suitable property listed today?
Create the person’s housing profile
Record what they need & want
Keep the profile available for matching
Housing Match can help explore other options
Housing Match Finder
Tell us what you need — we'll help find it
Where do you need housing?
What type of housing?
Support needs
If there is no suitable property today:
- Still create their housing profile
- Record what they are actually looking for
- Keep their needs and preferences available for matching
- Allow Housing Match to help explore other housing opportunities
Don't wait for the perfect vacancy to appear before creating the person's profile.
Create the profile now — Housing Match can help explore other options.
https://housingmatch.com.au/find-disability-housing
Why Use Housing Match?
Search housing in one place
Explore available disability housing and vacancies.
Start with the person
Capture individual housing needs and preferences.
Explore SIL, SDA & other housing
Look across different disability housing options.
Connect with providers
Identify potential opportunities and make enquiries.
Your Housing Match Journey
Found a possible match?
Connect with the provider
No suitable match?
Create/keep the participant housing profile active and let Housing Match help explore other options
Ready to get started?
Free for Support Coordinators and participants
housingmatch.com.au
Share This Guide
A simplified version you can send with an invitation email or share as a visual card.
Welcome to Housing Match
Your Support Coordinator Quick Start
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Free for Support Coordinators