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Frequently Asked Questions
FAQ

Can my Support Coordinator apply for housing on my behalf?

Yes, your Support Coordinator or Recovery Coach can manage the housing search and EOI process on your behalf, provided they have your explicit consent and authorization to act for you on the Housing Match platform.

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Can my Support Coordinator apply for housing on my behalf?

Yes.

Your Support Coordinator or Recovery Coach can help you search for housing, compare suitable properties and submit an Expression of Interest (EOI) on your behalf.

How it works Step 1 – Discuss your housing goals

Talk with your Support Coordinator about the type of housing you're looking for, including:

Preferred location SIL, SDA, community housing or private rental Accessibility needs Support requirements Lifestyle preferences

Step 2 – Search for suitable properties

Your Support Coordinator can:

Search available housing Compare compatible properties Review Housing Match Compatibility Assessments Shortlist suitable options with you

Step 3 – Submit an Expression of Interest

Once you've found a property you're interested in, your Support Coordinator can submit an Expression of Interest (EOI) on your behalf.

The housing provider, community housing organisation or real estate agent will then review your enquiry.

Step 4 – Provider review

The provider may contact you or your Support Coordinator to discuss:

Property suitability Support requirements Documentation Inspections Next steps

Housing Match helps connect people with housing opportunities, but the final decision is always made by the housing provider or property manager.

Your consent is important

Your Support Coordinator should always have your permission before:

Accessing your Housing Match profile Sharing personal information Uploading documents Submitting an Expression of Interest on your behalf

If you're unable to provide consent yourself, your authorised nominee or legal decision-maker should be involved where appropriate.

Want to change your current housing?

If you're looking to move to another home or explore different living arrangements, your Support Coordinator can help you:

Update your Housing Match profile Search for new housing opportunities Submit new Expressions of Interest Work with providers to plan your transition

Related Articles How do I search for housing? How do I apply for a property? How does the Housing Match Compatibility Assessment work? How do I update my Housing Match profile?

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